The garden area was a tranquil retreat with beautiful flowers.

During my stay, the service was incredibly inconsistent, which was frustrating. I had high expectations based on the hotel's online presence, but the reality fell short. The breakfast system was unclear, leading to delays that made mornings stressful, and it felt like they were unprepared for guests' needs.

never have I experienced such outdated accommodations! the bedding looked and felt like it belonged in a dumpster from the 1950s. I would have at least expected a warm welcome gift for the lack of hot water. breakfast was laughably slow—clearly, they weren't prepared at all. almost thought of giving a good review, but just couldn’t.

The serene gardens created a beautiful atmosphere for relaxation. However, the breakfast service was a bit slow and disorganized.

My stay at The Drexel House Kenya was delightful! The property was a charming oasis with beautifully landscaped gardens where I enjoyed peaceful mornings. The staff were attentive, particularly Bibiana, who ensured all my needs were met with warmth and care.

No notable negatives during my stay.

The Superior Chalet felt like a true home away from home. Mercy and her team excelled in hospitality. They offered alternatives promptly when we had a minor issue with the hot water. The beautifully decorated interiors and comfortable facilities made our stay quite pleasant. The garden, a tropical paradise, quickly became our favorite spot for relaxation. Dining was another highlight. each meal prepared was delightful. However, the breakfast system needs clarity. ordering the night before felt restrictive. An upgrade on the laundry service could improve guests' experiences as well, as some detergent odors lingered on clothes after washing. Overall, a wonderful retreat, just a few areas for improvement.

A beautiful garden retreat

Our stay at The Drexel House was heartwarming! Waking up to the serene garden views and enjoying breakfast al fresco set a peaceful tone for daily adventures. The welcoming atmosphere truly felt like home.

While the ambiance was delightful, some aspects could use improvement. We faced a bit of disorganization during breakfast service, which made mornings feel rushed.

The serenity of the gardens was exquisite. I spent hours lounging, enthralled by the beautiful flowers. The spacious room felt like a small paradise, adding to the overall enchantment of the stay!

Nothing it is perfect.

A Hidden Gem of Tranquility and Comfort

After an exhausting safari, arriving to this beautiful garden oasis was a dream. The incredible service from Mercy and Meredith made me feel right at home. The turn-down service and hot water bottle in bed were charming touches. Don't miss the 5-course dinner experience. every dish was beautifully presented!

The serene gardens were a breath of fresh air, perfect for morning meals and relaxation. The staff was super helpful, addressing our needs promptly, making our stay enjoyable.

The rooms could use a modern update to match the overall charm of the location.

I really enjoyed the cozy atmosphere created by the fireplace and the stunning garden view where I had breakfast. the only downside was that dinner could use more variety. I can't wait to return!